Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how their sites are being used.

Cookies allow websites to remember your preferences, login status, and other information that makes your browsing experience more convenient and personalized. They can store information such as your language preference, items in your shopping cart, or your login credentials.

Most cookies contain a unique identifier called a cookie ID, which is a string of characters that websites and servers associate with the browser on which the cookie is stored. This allows websites to recognize your browser and remember information about your visit.

How We Use Cookies

PhoPDF uses cookies to enhance your experience and improve our services. We use cookies for the following purposes:

• Essential Functionality: To enable core website features and ensure proper operation of our document processing services
• User Preferences: To remember your settings, preferences, and choices across sessions
• Security: To protect against fraud, enhance platform security, and verify user identity
• Performance Monitoring: To analyze how our website is used and identify areas for improvement
• Session Management: To maintain your session while using our services and remember your progress
• Error Tracking: To identify and resolve technical issues that may affect your experience
• Load Balancing: To distribute traffic across our servers for optimal performance
• Feature Enhancement: To provide personalized features and improve service functionality

We do not use cookies for advertising purposes or to track you across other websites. Our cookie usage is focused solely on improving your experience with our document processing platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled in our systems. They enable basic functions like page navigation, access to secure areas, and document processing features. The website cannot function properly without these cookies.

• Session management and user authentication cookies
• Security and fraud prevention cookies
• Load balancing and server routing cookies
• User interface customization and accessibility cookies
• Document processing state and progress cookies
• Error handling and recovery cookies

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long users spend on different pages, and if users receive error messages. This information helps us improve how our website works and identify technical issues.

• Website analytics cookies (anonymized data only)
• Error tracking and diagnostic cookies
• Performance monitoring and optimization cookies
• User behavior analysis cookies (aggregated data)
• Page load time and response measurement cookies

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages. These cookies enable us to provide you with a more personalized experience.

• Language preference and localization cookies
• User interface preference and theme cookies
• Accessibility feature and accommodation cookies
• Document processing preference cookies
• Feature usage and customization cookies
• Help and tutorial progress cookies

Security Cookies

These cookies help us maintain the security of our platform and protect against malicious activities. They are essential for maintaining the integrity of our services and protecting user data.

• Cross-site request forgery (CSRF) protection cookies
• Rate limiting and abuse prevention cookies
• Suspicious activity detection cookies
• Secure session validation cookies

Third-Party Cookies and Services

We may use trusted third-party services that may set cookies on your device. These services help us provide better functionality, analyze website usage, and maintain security. Third-party cookies we may use include:

• Analytics Services: To understand how users interact with our website and identify areas for improvement (data is anonymized and aggregated)
• Security Services: To protect against fraud, malicious activity, and security threats
• Performance Monitoring: To ensure optimal website performance, uptime, and user experience
• Content Delivery Networks: To deliver website content efficiently and improve loading speeds
• Error Tracking Services: To identify and resolve technical issues quickly

We carefully select our third-party partners and ensure they meet our privacy and security standards. We require all third-party services to comply with applicable data protection laws and maintain appropriate security measures.

We do not use cookies for advertising, marketing, or tracking users across other websites. Our third-party integrations are limited to essential functionality and service improvement purposes.

Cookie Duration and Persistence

Cookies can be classified based on how long they remain on your device:

• Session Cookies: These are temporary cookies that are deleted when you close your browser. They are used to maintain your session and remember your actions during a single browsing session.
• Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They remember your preferences across multiple visits to our website.

The duration for which different types of cookies are stored varies based on their purpose:

• Essential Cookies: Typically stored for the duration of your session or up to 30 days
• Preference Cookies: Usually stored for up to 1 year to remember your settings
• Analytics Cookies: Generally stored for up to 2 years (anonymized data only)
• Security Cookies: Stored for varying periods based on security requirements, typically 24 hours to 30 days

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device and their details
• Delete existing cookies individually or all at once
• Block cookies from being set by websites
• Set preferences for specific websites or cookie types
• Receive notifications when cookies are being set
• Configure automatic cookie deletion when you close your browser

Please note that disabling essential cookies may affect the functionality of our website and prevent you from using certain features, including document processing capabilities.

Browser-Specific Cookie Management

Here's how to manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
• Internet Explorer: Tools > Internet Options > Privacy > Advanced

Our Cookie Preference Center

We provide a cookie preference center that allows you to manage your cookie settings directly on our website. You can access this through the cookie banner that appears when you first visit our site or through the link in our website footer.

Legal Basis for Cookie Processing

Our use of cookies is based on the following legal grounds:

• Legitimate Interest: For essential cookies necessary for website functionality and security
• Consent: For non-essential cookies such as analytics and functional cookies
• Contract Performance: For cookies necessary to provide the services you have requested

You have the right to withdraw your consent for non-essential cookies at any time through your browser settings or our cookie preference center.

International Cookie Compliance

We comply with cookie laws and regulations in various jurisdictions, including:

• European Union: General Data Protection Regulation (GDPR) and ePrivacy Directive
• United Kingdom: UK GDPR and Privacy and Electronic Communications Regulations
• California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Other Jurisdictions: Applicable local privacy and cookie laws

We ensure that our cookie practices meet the requirements of the most stringent applicable laws to provide consistent protection for all users.

Your Rights Regarding Cookies

Depending on your location, you may have the following rights regarding cookies:

• The right to be informed about our cookie usage
• The right to consent to or refuse non-essential cookies
• The right to withdraw consent for cookie processing
• The right to access information about cookies stored on your device
• The right to request deletion of cookies (subject to technical limitations)
• The right to object to cookie processing for legitimate interests

To exercise these rights, you can use your browser settings, our cookie preference center, or contact us directly using the information provided below.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Displaying a prominent notice on our website
• Sending an email notification if you have provided your email address
• Updating our cookie banner to reflect significant changes

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can manage your preferences.